Privacy Policy for 1-800-GOT-JUNK?

Effective Date: Jan 1st, 2025

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how 1-800-GOT-JUNK? collects, uses, and safeguards your information, particularly as it relates to our text communication services.

1. How We Collect Your Personal Information

We collect your personal information through the following methods:

• Contact Form on Our Website: When you voluntarily provide your information via our online contact form.
• Direct Communication: When you contact us directly via phone, email, or other channels, and provide us with your contact details.
• Service-Related Inquiries: When you book an estimate or schedule junk removal services, we may ask for your permission to send you text messages regarding your appointment.

2. What Personal Information We Collect

We may collect the following personal information, as provided by you:

• Name: To identify and personalize our communications with you.
• Phone Number: To send text messages regarding your service.
• Email Address: For follow-up communications, if needed.
• Job Address: To confirm the location of your scheduled service, if applicable.

3. How We Use Your Personal Information

We use your personal information solely for the purpose of providing and improving our services. This includes:

• Appointment Updates: Sending text messages to notify you when our team is en route to your location, running behind schedule, or if an appointment needs to be rescheduled.
• Job-Related Communication: Providing updates, clarifications, or follow-ups regarding your estimate or scheduled service.
• Customer Support: Responding to inquiries or resolving concerns related to your service.

We will not use your personal information for unsolicited marketing or share it with third parties outside the scope of providing our services.

4. How We Protect Your Personal Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information from unauthorized access, use, or disclosure. This includes:

• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting periodic reviews to ensure compliance with our privacy and security policies.

5. Your Consent

By providing us with your personal information, you consent to its collection, use, and storage as described in this Privacy Policy. You may opt out of text communication at any time by notifying us directly.

6. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 763-238-6319
• Email: cassy@360wowinc.com
• Address: 630 Hoover St. NE Minneapolis 

Thank you for trusting 1-800-GOT-JUNK? with your information. We are committed to ensuring a safe and transparent experience for all our customers.